Frequently asked questions
Quick answers about ordering, shipping, returns, warranties, product care, and more.
Live Chat
Message us instantly from anywhere on your journey.
✉hello@mugt.cusheon.com
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Where do you ship?
We ship throughout the United States and to many international destinations. Available services and rates are shown at checkout.
How long does delivery take?
Processing normally takes 1–3 business days. Transit time depends on your destination and selected service.
What is the return policy?
Unused products may be returned within the stated trial period. Review the returns page for conditions and instructions.
What does the warranty cover?
Our limited lifetime warranty covers qualifying manufacturing defects in luggage purchased from an authorized channel.