Lifetime warranty
We stand behind the quality of our luggage and the journeys it is made to carry.
Live Chat
Message us instantly from anywhere on your journey.
✉hello@mugt.cusheon.com
Drop us a line at your convenience. We will reply within three business days.
What is covered?
Qualifying manufacturing defects in the shell, wheels, handles, zippers, and functional components.
What is not covered?
Cosmetic wear, misuse, accidents, airline damage, and unauthorized modifications are not covered.
How do I make a claim?
Contact support with proof of purchase, photographs, and a description of the issue.
Repair before replacement
When practical, we provide replacement components or repair guidance to extend product life.